Bitstamp Login — Quick guide to sign in, recover and secure your account

Overview: Bitstamp is a well-known cryptocurrency exchange. This guide explains how to access your Bitstamp account from web and mobile, enable two-factor authentication (2FA), recover access if you can’t log in, and troubleshoot common login issues.

How to sign in (web)

Open your browser and go to the official Bitstamp site: bitstamp.net.
Click Sign in (top-right) and enter your registered email and password.
Complete any security prompts such as CAPTCHA or time-based one-time password (TOTP) if 2FA is enabled.

How to sign in (mobile)

Download the official Bitstamp app from the Apple App Store or Google Play Store, open the app, tap Sign in, and enter your credentials. If you use an authenticator app (Google Authenticator, Authy), open it to retrieve the 6-digit code and enter it when prompted.

Two-factor authentication (2FA)

2FA adds a second layer of security. Bitstamp supports time-based one-time passwords (TOTP). Recommended steps:

Install an authenticator app (Authy, Google Authenticator).
In Bitstamp settings, go to Security → Two-factor authentication and scan the QR code.
Save the recovery codes Bitstamp provides and store them offline.

Troubleshooting common login issues

If you can’t log in, try these quick checks:

Wrong password: Use the Forgot password link on the sign-in page to reset it via your registered email.
2FA not working: Check your phone's time settings (should be automatic). If TOTP codes are incorrect, use your saved recovery codes or follow account recovery steps below.
Blocked IP or device: Clear browser cache/cookies, try a different network, or use the Bitstamp app.
Suspicious activity: Bitstamp may temporarily lock logins for security — follow the email instructions or contact support.

Account recovery — if you’re locked out

If you lose access to your email or 2FA device:

Attempt password reset via your registered email first.
If you’ve lost 2FA, use the stored backup/recovery codes.
If you do not have recovery codes, contact Bitstamp Support and be ready to verify identity (ID documents, selfie, transaction history). Start at: Bitstamp Support.

Safety tip: Always verify you’re on bitstamp.net before entering credentials. Bookmark the official site and never follow sign-in links sent unsolicited in emails or messages.

Security best practices

Use a unique, strong password and a password manager.
Enable 2FA and keep backup codes offline.
Use hardware wallets for large holdings — keep exchange balances minimal where possible.
Monitor your account activity and enable withdrawal whitelists if available.

Quick FAQ

Q: "I didn't receive a password reset email."
A: Check spam/junk folders, confirm you used the registered email address, and ensure your mail server isn't blocking Bitstamp.